Match Ticket Terms and Conditions - Preston North End FC FC 2017-18


  1. All tickets are subject to the rules and regulations of FIFA, The Football Association, The FA Premier League and The English Football League (‘the EFL’) in respect of the relevant competition to which the match ticket may apply and Preston North End Football Club Ground Regulations. (The Ground Regulations)

  2. The use of a matchday ticket to enter Deepdale constitutes acceptance of the policies and procedures of Preston North End Football Club “the Club” under which it is issued and the ground regulations. The Club reserves the right to eject any person who fails to comply with such rules and regulations.

  3. Please refer to the Preston North End Football Club Customer Charter for further information on the Club’s policies and procedures. This can be found on the Club’s website, PNE.Com under the ‘Club’ tab and is cited inside and around the stadium.

  4. The Club cannot accept any responsibility for tickets that are lost, stolen or destroyed.

  5. As a joint commitment with broadcast partner SKY Sports, the EFL will endeavour to ensure all clubs are given a minimum of at least ‘five weeks’ notice ahead of any matches selected for live television coverage. This is ultimately to be as fair as possible to supporters who are looking to make arrangements to attend these matches. No refunds will be made in respect of any amendments to the initial fixture list. If for any reason both the EFL and SKY Sports are unable to meet the five week minimum timeframe, then the clubs have the ability to choose not to broadcast live on television. However, if both clubs mutually agree to the rescheduling of the fixture within this five week period then the game will be played on the new date.

  6. No person may bring into, or use within the ground any equipment, which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to any match or the ground. Mobile telephones are permitted within the ground, provided that they are used for personal and private use only.

  7. The Club excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons/property in or around the ground provided that nothing shall limit or exclude the liability of the Club for fraud, fraudulent misrepresentation or death or personal injury caused by its negligence.

  8. To regrade a match ticket already purchased, or to relocate to an alternative seat or stand, the transaction must be completed in person along with your proof of purchase prior to kick-off at the ticket office. The relevant upgrade price or refund will be applicable.

  9. The Club’s policy on the return and distribution of unwanted tickets is as follows:

    • Tickets purchased by supporters who find they are unable to attend will be refunded in full provided that:

    • A suitable reason is provided for being unable to attend;

    • The Club is notified in writing and receives the tickets back at least 48 hours prior to the day of the game;

    • Refunds will not be given simply because a supporter is unhappy about or disagrees with a decision taken by the Club, its shareholder or the board of directors.

    • Refunds will not be made after the game.

  10. To gain entry to Deepdale all supporters must obtain a ticket, the whole ticket will be handed to the turnstile operator who will remove the section of the ticket marked ‘to be given up’. Should this section be removed in advance, the Club reserves the right to refuse entry to Deepdale

  11. If you have forgotten your home match ticket, you must purchase another ticket for the event. A refund will be issued on the additional ticket providing that both tickets (with the original ticket still being in full) are returned no later than three working days after the event.

  12. Deepdale is a no smoking stadium, anybody caught smoking or using vaping devices within the stadium, concourses or toilet facilities will be asked to leave. There is a half-time facility available for fans who wish to smoke/vape in an open and safe environment. Please enquire at the ticket office for more information on the restricted area where this is available.

  13. All persons entering Deepdale (or any other grounds to which admission is permitted with a matchday ticket) must comply with the ground regulations (copies of which are displayed at each turnstile entry point into the stadium) and with the rules and regulations of the Football Association and the EFL as they apply from time to time.

  14. The Club’s Inclusion and Anti-discrimination Mission Statement can be found on the Club’s website, PNE.Com.

  15. Entry to Deepdale (or any other ground to which admission is permitted with this matchday ticket) shall be deemed to constitute unqualified acceptance of all rules and regulations. The Club reserves the right to eject any person from the ground who fails to comply with such rules and regulations.

  16. Any matchday ticket holder who;

    1. breaches the regulations or who the Club reasonably believes is likely to breach the regulations;

    2. acts in any manner detrimental, or likely to be detrimental to the Club;

    3. persistently stands in seated areas or climbs over or on any seats;

    4. the Club reasonably believes has sold the match ticket to another person; this could be conceived as ticket touting which is illegal;

    5. misuses the matchday ticket under any of the terms and conditions;

    6. is the subject of a restriction order under The Football Spectators Act; 1989 or who has acted in any way that such an order could have been made or applied for;

    may at the Club’s discretion, be ejected from or refused entry to Deepdale (or any other ground to which admission is permitted with this matchday ticket) and/or have the matchday ticket confiscated for part or all of the remainder of the match, with no compensation.

    The following are offences under the Football (Offences) Act 1991 and are strictly forbidden:

    • the throwing of any object within the ground without lawful authority or excuse;

    • the chanting of anything of an indecent or racist nature;

    • the entry onto the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse.

      Any spectator who commits any of the above offences is liable to be arrested.

      Racial, homophobic or discriminatory abuse, use of obscene language, chanting or harassment is strictly forbidden and will result in arrest and or ejection from the ground.

  17. In the event a match has to be abandoned or postponed for whatever reason, the following Club policy will apply:

    1. If a match is postponed or abandoned and is needed to be replayed, spectators will be offered free admission to the re- arranged fixture. Spectators are to retain the match ticket and produce this at the re-arranged game. Details of the re- arranged fixture will be communicated through the Club’s media channels;

    2. If spectators are unable to return to the re-arranged fixture, refunds may be considered at the Club’s discretion.

  18. The Club accepts no responsibility whatsoever if the seat to which this ticket refers to is affected by adverse weather conditions.

  19. Approved forms of identification must be shown when purchasing any concessionary ticket. Acceptable forms of ID for proof of age are as follows; Passport, Birth Certificate or Photo Driving Licence. Full-time students and apprentices aged 22 to 24- years-old must provide a signed, dated letter from the college, university or apprenticeship organisation to confirm dates and full-time status. (NUS cards are not a valid form of student status).

  20. To receive the senior citizen concessionary rate, you must be at least 65 years of age on the day of the home fixture you are attending.

  21. To receive the 19 to 21-year-old match ticket you must be aged between 19 and 21 years of age inclusive on the day of the home fixture you are attending.

  22. To receive the 11 to 18-year-old match ticket you must be aged between 11 and 18 years of age inclusive on the day of the home fixture you are attending.

  23. To purchase an under 11 concessionary match ticket you must be ten-years-old or younger on the day of the home fixture you are attending. All U11s will pay £2 per game for a match ticket in the Invincibles Pavilion, Sir Tom Finney Stand and Alan Kelly Town End and £1 per game in the Sir Tom Finney Family Zone. A maximum of four U11 match tickets will be issued against each over 18 match ticket purchased.

  24. All supporters with a disability must be registered with Preston North End FC by completing a disability registration form.

    The registration form consists of two parts; part one is to be completed by the applicant or their representative and part two must be completed by a person who works in (or is retired from) a recognised profession. This person must know the applicant well, but cannot be related to or live at the same address as the applicant.

    A recognised profession can be defined as a job which requires special knowledge and skills derived from research, training and education and is acknowledged by the public as such. i.e.; doctor, teacher, solicitor.

    One of the following documents will also need to be provided at the time of registration in support of the registration form:

    • Disability Living Allowance (DLA) at the medium to high rate;

    • Personal Independence Payment (PIP) at the standard or enhanced rate;

    • Certificate of Visual Impairment

    • Attendance Allowance

    You will be advised at the time of completing your registration if/when your application will be reviewed.

    For the full Disabled Supporter and Carer Terms and Conditions please visit the Club’s website or contact our disability liaison officer on 0344 856 1964 or via email

  25. All wheelchair disabled platform spaces will be sold on a first come first served basis in each stand.

  26. Every child under the age of 14 must be accompanied by an adult aged 18 or over.

  27. The Club accepts no responsibility for juniors under the age of 14 years who are left unattended or attend Deepdale unaccompanied by an adult.

  28. Loyalty point’s scheme: Please refer to the loyalty point’s scheme information document on the Club’s website, PNE.Com, for more information about the benefits of the scheme.

Last updated July 2017.